A Security Firm Lacks Respect for Those Who Put Themselves in Harm’s Way


Frank_Lacy.jpgWhen Frank Lacy lost his job in commercial real estate, he turned to what he knew second best after serving 8 years in the Navy: watching after people and valuable property in a high-stakes environment. At first, the job transition went smoothly. Not only was it important to protect the trade secrets of large tech companies in Silicon Valley, but Frank also felt the clients valued his contributions as a security officer.

But he can’t say the same about his employer, Universal Protection Services (UPS), a company that offers little respect to several hardworking security officers. Despite putting themselves in harm’s way, Frank says UPS shows little regard for security officers and often “stonewalls’ requests for improvements on the job, including CPR certification training and work schedule changes.

“If you wanted to succeed onboard an aircraft carrier, you had to treat your fellow navy men right,” said Frank, who rose to the rank of a petty officer and managed military staff. “You have to respect your servicemen so they can respect you. UPS could learn a thing or two from those who served their country.”

The last straw for Frank was when UPS backtracked on their approval for unpaid time off so he could visit his daughter in Australia. After purchasing an expensive roundtrip flight, UPS wanted to reverse their initial approval.

But Frank wouldn’t let in. Flanked by fellow security officers who had experienced similar mistreatment, Frank hand-delivered a letter to a senior manager demanding that UPS honor the original agreement for time off.

The result? The very next day he received a call from UPS clearing him for the trip to spend time with his family.

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